SiteStaff Live Chat Blog: Insights on Engagement & Growth

May 18

Does Live Chat Increase Conversion Rates for Senior Living?

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Live chat has been gaining ground in industries worldwide, and senior living is no exception. But while live chat is an excellent tool for meeting, greeting and helping prospective new…

May 11

Should Plastic Surgeons Use Live Chat Agents or Chat Bots?

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Live chat has helped many businesses retain and gain patients during the past year, but does it matter whether the live chat hosts are chat bots or humans? That depends…

May 04

How to Create a Virtual Tour of Your Senior Living Community

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If there is one lesson learned by the senior living industry during the COVID-19 pandemic, it’s that virtual tours are a must-have. Still photos alone are great, but there is…

Apr 27

How to Turn Your Plastic Surgery Patients into Brand Advocates

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Building a plastic surgery brand takes time and effort; when done right, however, it pays off in the long run. The value of a plastic surgery brand is in fact…

Apr 20

Communicating Your Brand with Empathy During Stressful Times

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The past year has arguably been one of the most stressful for people worldwide, thanks to the COVID-19 pandemic. Considering everything that people are going through, now may be a…

Apr 13

Plastic Surgery Website: How to Build Trust with Prospective Patients

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Building trust, right from the start, is key to a sound doctor/patient relationship. Since first impressions are forever, and websites are often the place prospective patients begin their journey, websites…

Apr 08

Lead Generation Solutions for Senior Living During the Coronavirus

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Generating leads in the senior living industry has always been labor intensive, but never more than during the last year. With a light beginning to shine at the end of…

Mar 23

Planning for Customer Support Outsourcing

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Providing excellent customer support is more complicated than ever. Because of continually rising customer service standards, customers expect only the best from companies they engage with. Across the various channels…

Mar 16

The Evolution of Live Customer Service

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Over the past few decades, the ways people communicate with businesses have gone through significant changes, all of which contributing to where we are today: live customer service. From the…

Mar 02

Live Chat Support: How we Train our Live Chat Support Agents for Empathy

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In any business, two-thirds of customers have a problem that needs to be addressed. They also have plenty of negative feedback that makes handling live chat service all the more…

Blog

Does Live Chat Increase Conversion Rates for Senior Living?

Should Plastic Surgeons Use Live Chat Agents or Chat Bots?

How to Create a Virtual Tour of Your Senior Living Community

How to Turn Your Plastic Surgery Patients into Brand Advocates

Communicating Your Brand with Empathy During Stressful Times

Plastic Surgery Website: How to Build Trust with Prospective Patients

Lead Generation Solutions for Senior Living During the Coronavirus

Planning for Customer Support Outsourcing

The Evolution of Live Customer Service

Live Chat Support: How we Train our Live Chat Support Agents for Empathy

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