When it comes to the aesthetics industry, patient privacy is imperative, and communication is paramount. SiteStaff Chat is a great way to guide your potential patients through their emotionally-sensitive decisions, so you can enjoy a higher amount of qualified leads.
Live Chat Support
for Cosmetic Surgery Offices
In today’s competitive economy, a sleek website, 5-star reviews, and an experienced sales team aren’t always enough to guarantee success. Customers in 2024 expect excellent communication at every turn, with expert answers to their important cosmetic questions.
SiteStaff Chat transforms every interaction into an opportunity to earn customers’ confidence, giving you the power to make a lasting impression from their first visit to your website until their procedure is complete. Our highly-trained hosts are thoroughly educated and can hit each crucial touchpoint, giving every connection the chance to turn a prospect into a valued cosmetic surgery client.
79% of companies report that live chat significantly increased sales, revenue, and customer loyalty.
38% of consumers report a higher likelihood of conversion from a company that offers live chat.
Live Chat Growth
Live chat has grown by 325% during the past 5 years.
The Facts Don’t Lie
Like most consumers, cosmetic surgery clients have questions regarding your services and they expect knowledgeable and detailed answers, delivered quickly and professionally. This is especially true in the aesthetics industry, as potential customers are weighing their options before making what sometimes amount to life-changing decisions.
As valuable as any lead-nurturing tactic, live chat service is essential to growing your cosmetic surgery business, reaching your customers at their emotional core, and helping them feel confident in you and your abilities. Discover how we’ve helped cosmetic surgery practices increase their leads by converting inquiries into appointments and consultations.
Is SiteStaff Chat HIPAA Compliant?
Yes, indeed! It’s safe to state that we fear non-compliance as much as you do, and we take all the measures we can to ensure that all information is kept safe and secure. These include:
Our secured servers protect any sensitive information shared within chat conversations.
All web forms are HIPAA Compliant.
Every chat host provides a waiver signature.
I’ve been meaning to do this forever but wanted to finally (and formally) thank you and your staff for the wonderful service you’ve been providing us. Each time I receive a chat I am impressed by their professionalism and knowledge. Your team continues to exceed expectations and provide the highest level of customer care. We trust your team with each and every one of our patients and their questions. Thank you for being such an important piece of our patient experience! Kudos to the SiteStaff team!
– Lindsay Radcliffe, Practice Manager, Maryland Dermatology and Vein Institute
“Working with SiteStaff has been an absolute pleasure; they are extremely effective and professional in handling incoming leads to our website. We are so excited about the growth we’ve seen in our practice as a result of working with SiteStaff. We have weekly meetings with their team to review specific chats and the chat hosts are quick to adapt and make changes based on our recommendations.”
– Ashley Davenport, Rapaport Plastic Surgery
Top 5 HIPAA Compliance Pitfalls
on Cosmetic Surgery Websites and How to Fix Them
An estimated $5M was paid in penalties within the last year due to HIPAA non-compliance. Join Compliancy Group and SiteStaff Chat for an informative webinar that will teach you about crucial compliance risks and the common HIPAA compliance mistakes made on medical websites. Learn the quick and easy steps necessary to repair those issues and keep your elective medicine practice in compliance with HIPAA online.
The SiteStaff Guarantee | Positive ROI
Our commitment lies in generating more leads for your cosmetic and elective medicine practice, while simultaneously reducing client acquisition costs…all from your existing website traffic.
In our experience, there is no substitute for the human element in an otherwise robotic process, especially when it comes to matters of the heart. By serving and building a genuine relationship with your website visitor, we can educate them, make them feel important and understood, and make them feel comfortable taking the next step. In doing so, we can guarantee a positive return on your investment…meaning SiteStaff Chat essentially pays for itself!
Learn More About Our Chat Hosts
SiteStaff Chat always employs 100% college-educated, chat hosts based out of the United States, who are trained to provide flawless chat support for your industry. Each chat host is industry-trained and will take the time to know and understand the hallmarks of your particular cosmetic surgery practice. We’ll work closely with you to understand and support the needs of both your business and your website visitors with empathy and professionalism.