Extend your virtual hand like never before, and connect your potential customers with highly-trained, extensively-educated chat hosts, thanks to SiteStaff Chat. With our hosts working as an extension of your business, you’ll be able to drive qualified leads into your sales funnel like never before.
Live Chat Software for the Finance Industry
More and more consumers are embracing live chat as their communication method of choice. In fact, according to J.D. Power’s U.S. Chat and Email Study, 42% of consumers prefer live chat over any other means of customer service.
Like the rest of the world, financial institutions are undergoing a massive shift from in-person transactions to digital banking. Over the past year, 30% of consumers surveyed were using their mobile banking app more, and 35% were using online banking more often. This means that close to 70% of banking is being done digitally. Naturally, the increase in online banking means financial service companies and advisors need to place their focus where their customers are: on their websites. With SiteStaff Chat working for you, you can answer your customers’ questions, and guide them to your services with care and compassion.
24/7 Live Chat
for Financial Services
Let’s face it: Banking and financial planning customers aren’t just doing business between the hours of nine and five. In today’s connected world, customers expect access to information 24/7 and want their questions answered professionally and quickly, on their own timeline. Live chat through SiteStaff Chat’s software increases the flow of information between your company or firm and your clients, so you can improve customer satisfaction, shore up leads, and cut down on administrative workload, with an impressive degree of agility.
Industry-Trained, US-Based Chat Hosts
When a customer is looking for financial advice, quality counts more than just about anything. Our industry-trained, college-educated chat hosts specialize in connecting with your prospective clients in a low-pressure, educational style and we pride ourselves on providing prompt and detailed information…always delivered with professionalism and accuracy. With SiteStaff Chat, your chat hosts will be trained in your unique offerings and company culture, functioning more like an extension of your company and less like a third-party integration.
Our expertly-trained chat hosts communicate with empathy and service-minded professionalism, while directly addressing only the information allowed by your financial institution. 70% of consumers prefer human agents to AI technologies.
The SiteStaff Chat
Guarantee: Positive ROI
Here at SiteStaff Chat, we’re committed to helping you generate more leads for your organization while reducing client acquisition costs, all from your existing website traffic.
In our experience, there is no substitute for the human element in an otherwise robotic process; especially when it comes to matters of the heart (and wallet). By building true trust and a genuine relationship with your clientele, we can generate educated, qualified leads and help you build long-lasting customer relationships through empathy and understanding.
At SiteStaff Chat, we’re here to help you help your customers.